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Roger Williams University | Ticketing

Let’s Build…Connection Verbal De-escalation for Law Enforcement

Justice Training Institute
Online Training
Tuesday, May 18, 2021 at 8:00 AM (ET) to Thursday, May 13, 2021 at 12:00 AM (ET)

Let’s Build…Connection
Verbal De-escalation for Law Enforcement
Sponsored by the
Roger Williams University
Justice System Training & Research Institute

TUESDAY, MAY 18, 2021


This 4-hour virtual course using Zoom  provides instruction in active diffusion and de-escalation with an emphasis on communication and connection. Participants will learn concepts and strategies that support de-escalation efforts when personal connections can be made between officers and subjects. The course reinforces the use of professional communication in increasing officer safety, improving police-community relations and reducing liability and complaints. This course diverges from traditional de-escalation training centered around emotionally volatile use of force in teaching concepts and techniques that can be applied to all types of police-citizen interactions.

Course Outcomes:

At the conclusion of the course, participants will be able to:

1. Articulate what de-escalation is in law enforcement context, what the objectives of des-escalation are and in what situations de-escalation is and is not an option for officers.
2. Recognize and identify the common barriers to communication.
3. Distinguish between the guardian vs. warrior mindset.
4. Identify professional benefits of de-escalation, respect and connection.
5. Apply principles of self-regulation and emotional control.
6. Describe how the application of connector skills (active listening, emotional labeling and empathy) leads to de-escalation and diffusion.
7. Articulate the importance of community rapport building.

The cost for the seminar is $110.00. A $.50 service charge will be applied to each ticket transaction. Checks should be made payable to the Roger Williams University JST&RI, 144 Anthony Road, Portsmouth, RI 02871. Telephone inquiries should be made to Liz Campo, Administrative Assistant to the School of Justice Studies at (401) 254-3731 (or e-mail her at
fax (401) 254-3351.

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